CANCELLATION & PRIVACY POLICY
We Respect Your Privacy
Cancellations
Because booking engines are difficult to obtain in Indonesia, we have found the safest way for you to schedule and pay for your trek or tour is through the trusted PayPal platform.
You do not need a PayPal account to pay with PayPal.
Once you’ve filled out the web form on our website and click BOOK NOW, you will be directed to the PayPal payment page. There, click on the grey button (located underneath the blue Log In button) near the bottom of the page to pay with your Visa, Mastercard, American Express or Discover card and follow the PayPal instructions.
Cancellation Policy
Cancellations are always unfortunate for both guests and tour operators. We understand that sometimes cancellations cannot be avoided. We urge all guests to make sure of their travel itinerary before scheduling a trek or tour with any company and please do not book a tour on the same day you depart from Bali.
Cancellations 4 or More Days Prior
If you cancel four days or more before the date of your trek or tour with Bali Trekking Exploration, you will receive a full refund through the same payment system with which you booked. Please note that all refunds through PayPal are subject to PayPal’s refund policy. If your booking was made with cash, your refund will be issued immediately at the Bali Trekking Exploration office in Kintamani, Bali.
Cancellations 3 Days Out
For cancellations three days before your scheduled trek or tour, you will be issued a 50% refund. Refunds apply to each person in your group who made payment.
Day-of or Day-Before Cancellations
We sincerely apologize that refunds cannot be issued the day of or the day prior to your scheduled tour or trek date. Because we have set aside guides and equipment for your excursion, and because we do not schedule other guests with your group (all treks and tours are personal), day-of or day-before cancellations are an enormous liability for all guided tour companies. You will note that all trekking guides have similar cancelation policies.
If you have extenuating circumstances or would like to speak to use directly about your cancelation, please contact us here.
We urge all guests to purchase travel insurance that will protect them from loss in case a cancelation cannot be avoided. Though we do not endorse any travel insurance company at this time, popular choices among travelers are World Nomads and InsureMytrip.
Our Commitment to Your Privacy
This privacy notice discloses the privacy practices for www.balitrekkingexploration.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately at trekkingexploration@gmail.com.