Cancellation Policy

Cancellations

Because booking engines are difficult to obtain in Indonesia, we have found the safest way for you to schedule and pay for your trek or tour is through the trusted PayPal platform.

You do not need a PayPal account to pay with PayPal.

Once you've filled out the form on our website and clicked Book Now, you will be directed to the PayPal payment page. There, click the grey button (located underneath the blue Log In button) near the bottom of the page to pay with your Visa, Mastercard, American Express, or Discover card, and follow the PayPal instructions.

Cancellations are always unfortunate for both guests and tour operators. We understand that sometimes cancellations cannot be avoided. We urge all guests to make sure of their travel itinerary before scheduling a trek or tour with any company, and please do not book a tour on the same day you depart from Bali.

Cancellations 4 or More Days Prior

If you cancel four days or more before the date of your trek or tour with Bali Trekking Exploration, you will receive a full refund through the same payment system with which you booked. Please note that all refunds through PayPal are subject to PayPal's refund policy. If your booking was made with cash, your refund will be issued immediately at the Bali Trekking Exploration office in Kintamani, Bali.

Cancellations 3 Days Out

For cancellations three days before your scheduled trek or tour, you will be issued a 50% refund. Refunds apply to each person in your group who made payment.

Day-Of or Day-Before Cancellations

We sincerely apologize that refunds cannot be issued the day of, or the day prior to, your scheduled tour or trek date. Because we have set aside guides and equipment for your excursion, and because we do not schedule other guests with your group (all treks and tours are personal), day-of or day-before cancellations are an enormous liability for guided tour companies. You will find that all trekking guides have similar cancellation policies.

If you have extenuating circumstances or would like to speak to us directly about your cancellation, please contact us at trekkingexploration@gmail.com.

We urge all guests to purchase travel insurance that will protect them from loss in case a cancellation cannot be avoided. Though we do not endorse any particular travel insurance company, popular choices among travelers are World Nomads and InsureMyTrip.