Bali Trekking Exploration

Cancellation & Refund Policy

Last reviewed: 10 October 2026

Cancellation & Refund Schedule

If you need to cancel, when you tell us matters more than why.

  • More than 48 hours before your trek: Full refund, issued back to your original payment method.
  • Within 48 hours of your trek: We charge a 100% cancellation fee. Your guide, park permits, and equipment are reserved specifically for your private group, and we can't recover that cost once it's that close to departure.

Paying on arrival? We can't charge a cancellation fee if payment hasn't been collected yet, but please don't take that as no-cost flexibility. A last-minute cancellation still holds a guide, a vehicle, and a reserved spot that we can't resell on short notice, and it really does hurt us. If your plans change, please let us know as early as you possibly can.

If something extenuating comes up close to your trek date, contact us directly. We review these case by case and can't promise an exception, but we'd rather hear from you than have you assume there's no point asking.

Rescheduling

Prefer a new date over a refund? If you reach out more than 48 hours before your original trek, we'll move your booking to another available date at no extra charge, subject to guide and slot availability.

This includes last-minute requests. Even inside the 48-hour window, we'd rather move you to another available date than have you lose the trip entirely. It's not guaranteed since it depends on guide and slot availability, but we'll always try before we say no.

Weather, Safety, and Mountain Closures

Sometimes a trek can't go ahead for reasons outside anyone's control: an official closure of Mount Batur by the local forestry or tourism authority, a volcanic activity advisory from PVMBG, or weather conditions our guides judge unsafe.

If we have to cancel your trek for one of these reasons, it's not on you; you'll get a full refund or a free reschedule to another date, whichever you'd prefer.

How Payment and Refunds Work

Most bookings are paid online through DOKU, our payment gateway partner, by credit or debit card or the other payment methods shown at checkout. We never see or store your card details; DOKU handles that security on their end. You can also choose to pay on arrival in cash at the meeting point.

Refunds for card payments are processed through DOKU within 5 to 14 business days, depending on your card issuer and network, once we approve the refund. Refunds for other payment methods may settle faster than card refunds.

Before You Book

  • Confirm your travel itinerary before booking; trek dates and times are based on sunrise and can't be moved for convenience.
  • Please don't book a trek for the same day you depart from Bali, in case of any delay.
  • We strongly recommend travel insurance. World Nomads and InsureMyTrip are popular choices among our guests, though we don't endorse either specifically.

Questions?

Reach us anytime: